Our Commitment: At IKKI World, we strive to make your travel planning completely stress-free. We understand that unforeseen situations may require you to modify or cancel your travel arrangements. This policy outlines clear cancellation slabs, processing timelines, and international payment refund procedures compliant with Reserve Bank of India (RBI) and card network guidelines.
1. Standard Cancellation Charges & Slabs
Cancellation charges are calculated based on the date and time when written notification of cancellation is received by IKKI World prior to the scheduled tour departure date:
| Notice Period Prior to Tour Departure |
Cancellation Charge Retained |
Refund Amount Eligible |
| 30 days or more before departure |
10% of total package cost (Administrative handling fee) |
90% Refund |
| 15 to 29 days before departure |
25% of total package cost |
75% Refund |
| 7 to 14 days before departure |
50% of total package cost |
50% Refund |
| Less than 7 days before departure |
100% of total package cost |
0% (Non-Refundable) |
| No-Show or Mid-Trip Departure |
100% of total package cost |
0% (Non-Refundable) |
*Note: For specialized holiday periods (such as Diwali, Christmas, New Year, and major destination festivals), strict non-refundable resort terms apply as specified at the time of quotation.
2. Non-Refundable Components & Exceptions
Certain travel services procured on behalf of the customer are bound by third-party supplier agreements and are non-refundable regardless of when cancellation is requested:
- Flight Bookings: Airline tickets are subject to the individual cancellation, amendment, and refund rules of the respective commercial airline. Any non-refundable airline fare rules apply directly.
- Railway Tickets: Train tickets booked via Indian Railways (IRCTC) are subject to standard IRCTC cancellation tariffs and deduction schedules.
- Special Permits & Entry Passes: Wildlife safari permits, restricted area permits (RAP/PAP), national park access permits, and monument entry tickets cannot be cancelled or transferred once issued.
- Visa Application & Processing Fees: Fees remitted to embassies, consulates, or visa facilitators are strictly non-refundable once processed.
- Peak-Season Hotel Tariffs: Hotel bookings where the supplier has a non-refundable 100% deposit policy during high-demand dates.
3. Rescheduling & Date Modifications
We understand that schedules change. If you wish to postpone or reschedule your tour:
- Advance Notice: Date change requests must be submitted in writing at least 15 days prior to the scheduled departure date.
- Supplier Tariffs: Rescheduling is subject to room and seat availability with our hospitality and logistics partners. If hotel or flight rates differ on the newly selected travel dates, the price difference must be borne by the customer.
- One-Time Courtesy: One reschedule is permitted per booking without an additional administrative service fee, provided third-party suppliers do not impose penalties.
4. Cancellations Initiated by IKKI World (Force Majeure)
In the rare event that IKKI World is compelled to cancel or terminate a tour due to unforeseen operational hurdles, failure to reach minimum group departures, or Force Majeure events (including severe weather, landslides, earthquakes, acts of God, border closures, travel advisories, or geopolitical unrest):
Guest Protection Guarantee: You will be offered:
- A 100% Full Refund of the amount paid to IKKI World (excluding third-party non-recoverable expenses), OR
- A 100% Credit Shell / Travel Voucher valid for 12 months for any future domestic or international departure with IKKI World.
5. Refund Mode & Processing Timelines (TAT)
IKKI World complies strictly with merchant banking and payment aggregator guidelines (PayU and Cashfree) regarding refunds:
- Refund Mode: All approved refunds are credited strictly back to the original source payment method used during checkout (i.e., the same credit card, debit card, UPI ID, net banking account, or international card). Under no circumstances will refunds be issued in cash or transferred to alternative unverified bank accounts.
- Internal Processing Turnaround: Once your cancellation request is received and verified, IKKI World will initiate the refund through our payment gateway within 3 to 5 business days.
- Bank Credit Timeline: Following initiation, the refunded amount typically reflects in the customer's account or credit card statement within 7 to 10 business days, subject to your issuing bank's operational settlement cycles.
- Confirmation Notification: An official refund confirmation with the payment gateway transaction reference (ARN / UTR number) will be dispatched to your registered email immediately upon initiation.
6. International Payments & Forex Currency Refunds
For bookings made by international customers using foreign credit or debit cards, multi-currency payment options, or overseas cross-border channels:
- Currency of Refund: Refunds are remitted in the exact amount originally transacted through our payment gateway (PayU / Cashfree).
- Foreign Exchange Fluctuations: IKKI World is not responsible for any variance in the final amount credited to your foreign bank account resulting from foreign currency exchange (forex) rate movements between the transaction date and the refund execution date.
- Bank Processing & Forex Fees: Foreign transaction fees, cross-border handling fees, or Dynamic Currency Conversion (DCC) spreads charged by your card-issuing bank at the time of purchase or reversal are determined solely by your bank and cannot be reimbursed by IKKI World.
7. Step-by-Step Refund Request Process
To request a cancellation or refund, please follow these steps:
- Compose an email to our official accounts desk at info@ikkiworld.com.
- Include the subject line:
Cancellation & Refund Request — [Booking ID / Reference #].
- State the full name of the lead traveler, registered contact number, reason for cancellation, and proof of payment.
- Our accounts team will review your booking agreement, calculate applicable deductions, and respond with an itemized refund statement within 24 to 48 business hours.
8. Dispute Resolution & Chargebacks
Direct Resolution First: We are committed to complete customer satisfaction. In case of any dispute, disagreement, or service dissatisfaction, we request all travelers to contact our customer care desk at
info@ikkiworld.com before filing a dispute or chargeback with your bank or credit card provider. Most queries are resolved mutually within 48 hours.
In the event of an unjustified chargeback initiated without prior communication, IKKI World reserves the right to provide complete documentary evidence (including signed booking confirmations, delivery timestamps, flight/hotel vouchers, and communication logs) to the payment gateway and card association dispute arbitrations.
