Privacy Policy

1. Personal Information We Collect

To provide custom travel itineraries, manage flight/hotel reservations, and facilitate online bookings, we collect the following categories of information:

• Contact & Identity Details: Full name, email address, contact telephone/WhatsApp numbers, residential address, nationality, and date of birth.
• Travel & Regulatory Identification: Passport details (passport number, issue/expiry dates, country of issuance), visa copies, and national ID proofs (such as Aadhaar card or PAN card for Indian tax/TCS compliance) required by airlines, hotels, and government regulatory bodies (including Ministry of Tourism and immigration authorities).
• Trip & Preference Details: Destination preferences, travel dates, passenger count, dietary preferences, special medical assistance requirements, and emergency contact details.
• Technical & Usage Information: Device IP address, browser type, device identifiers, operating system, and pages visited, collected through secure server logs and cookies.

2. Payment Gateways & Financial Security (PayU & Cashfree)

All online payments and financial transactions on ikki.co.in are processed through certified third-party payment aggregators:

• Payment Aggregators: We partner with PayU Payments Private Limited and Cashfree Payments India Private Limited, which are licensed and regulated by the Reserve Bank of India (RBI).
• PCI-DSS Level 1 Compliance: Both PayU and Cashfree adhere to the highest international security benchmark: Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certification.
• Encryption & 3D Secure: Payment communication between your device and the payment gateway is encrypted with 256-bit Secure Socket Layer (SSL/TLS) encryption and protected by mandatory multi-factor authentication (3D Secure / OTP verification).

3. How We Use Your Personal Data

We process your personal information solely for lawful, legitimate travel and commercial purposes, including:

• Fulfilling, confirming, and managing your tour bookings, flight reservations, and hotel room accommodations.
• Issuing booking confirmations, tax invoices, itineraries, and official travel vouchers.
• Communicating real-time updates regarding your departure, chauffeur details, flight adjustments, or schedule changes.
• Complying with statutory accounting, Goods and Services Tax (GST), and Tax Collected at Source (TCS) obligations under Indian tax law.
• Providing 24/7 on-tour customer support and emergency coordination.
• Improving website performance, fraud prevention, and user interface customization.

4. Sharing Data with Hospitality & Service Partners

IKKI World does not sell, rent, or trade your personal information to third-party advertisers or telemarketers. We share necessary personal data only with trusted entities required to fulfill your travel itinerary:

• Hospitality Partners & Hotels: Providing guest names, contact numbers, and check-in dates for confirmed room allocations and Form C registration for foreign tourists in India.
• Airlines & Transporters: Transmitting passenger names, passport numbers, and contact details to issue airline tickets and arrange dedicated chauffeur pickups.
• Permit Authorities & National Parks: Submitting visitor identity credentials for restricted area permits, safari entry passes, and heritage monuments.
• Legal & Law Enforcement: Disclosing information when mandatory under applicable law, court subpoena, or lawful requests by public authorities.

5. International & Cross-Border Data Transfers

Because IKKI World caters to international inbound travelers to India as well as outbound travelers heading overseas:

• Your personal information (such as passport copies and booking details) may be transmitted across international borders to hotels, ground transport operators, and airline partners located in your designated travel destinations.
• All cross-border transfers are conducted under strict confidentiality and solely to the extent required to execute your agreed travel package.
• For international travelers from the European Union, United Kingdom, or other jurisdictions, we apply appropriate organizational safeguards to ensure data protection equivalent to international benchmarks.

6. Cookies & Tracking Technologies

We use cookies and similar browser tracking technologies to improve navigation, remember user session preferences, and analyze site usage:

• Essential Cookies: Required for fundamental site operations, user authentication, and secure checkout navigation.
• Functional Cookies: Store preferences such as currency preference, language, and display modes.
• Analytics Cookies: Help us measure visitor engagement and improve itinerary presentation.

You may adjust your browser settings to reject cookies; however, certain interactive features of our booking platform may not function properly without cookies enabled.

7. Data Retention & Security Measures

We implement robust physical, technical, and managerial safeguards to protect your personal data against unauthorized access, loss, alteration, or misuse:

• Retention Period: Personal data related to your booking is retained for the duration of your trip and for a reasonable period thereafter to comply with statutory taxation, accounting audits, and legal dispute timeframes (typically up to 7 years under Indian tax regulations).
• Data Disposal: Once the retention period lapses, personal data is permanently deleted or securely anonymized.

8. Your Data Protection Rights

Under the Digital Personal Data Protection Act, 2023 and applicable international data regulations (such as GDPR), you have the right to:

• Request access to the personal data we hold about you.
• Request correction, rectification, or updating of incomplete or inaccurate data.
• Request erasure / deletion of your personal information (subject to statutory legal or tax retention obligations).
• Withdraw previously granted consent for marketing communications at any time.

To exercise any of these rights, please email us at info@ikkiworld.com. We will respond within 30 days.

9. Children's Privacy

Our travel services may involve bookings for family travel and minors. However, all reservations, payments, and consent for minors under 18 years of age must be provided directly by their adult parent or legal guardian. We do not knowingly collect personal information directly from unaccompanied children without verified parental consent.

10. Grievance Redressal Officer & Contact Info

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer details are published below: